Studio Etiquette & Terms

Creating a positive experience for every member of the MummyYoga community is important to us. We ask all our participants to extend to others the same treatment and respect they would like to experience themselves. We reserve the right to cancel any attendances of clients who will not observe these parameters and we will not offer any refunds or compensations in such conditions. Decisions in such situations made by MummyYoga Ltd. employees will be final.

Health and Hygiene
Creating a positive experience for every member of the MummyYoga community is important to us. We ask all our participants to extend to others the same treatment and respect they would like to experience themselves. We reserve the right to cancel any attendances of clients who will not observe these parameters and we will not offer any refunds or compensations in such conditions. Decisions in such situations made by MummyYoga Ltd. employees will be final.

Arrive on time for class
We understand that sometimes you're running late, however, the studio has the right to deny any participants that arrive after the time allotments of your individual class.

Notify your teacher if…
You are new, must leave early, have any special medical considerations or prefer no hands-on adjustments.

Take care of your belongings
We are not responsible for lost or stolen items.

 

Expiry, Waitlist and Cancellation Policies


Pass Expiry:

Please note the class pass purchases have an expiry date.

  • Depending on the pass you buy, the expiry time will differ. We ask you to please check your order details to familiarise yourself with the expiry date of your purchase.
  • Expiry dates on passes cannot be amended.

Waitlist:

  • Once a class is full, reservations will close for that class and you may add your name to the waitlist. Spots will be released in a chronological manner to those on the waitlist.

Cancellation and Refund:

  • As a courtesy to other members, please cancel at least 4 hours before the start of the class. This will enable members on the wait list to get a spot in the class and you will not be charged for that class.
  • If you do not cancel in time, you will be charged for the class as no one will be able to use your space on the mat.
  • We will issue a full refund of any unused class due any medical contraindication that may prevent you from attending the classes. We will need written proof from your midwife/GP/consultant in order to process the refund.
  • All classes are non-transferable between different people.

Pass Freeze:

  • If you have any unused passes after you give birth (only dates after the birthday of your baby), we will extend the validity for those passes for you to use them for Postnatal Yoga classes.
  • This freeze has no time limit and you can rest easy enjoying your lovely new baby without having to worry about attending postnatal yoga until you are truly ready. We truly believe in the magical period post birth and encourage all parents to stay and bond with their babies for as long as they wish. When you are ready just get in touch and we will reinstate your unused passes if they might have expired.
  • This extension can only be applied once.
  • In all cases there will be a £5 one time admin charge to make these changes.

We appreciate your cooperation and your feedback.